23 November 2012
The report looked at over 13,000 recent inspections of care services and highlights that issues around staffing and ensuring they have the right skills to care for people with complex conditions are beginning to affect the quality of care that services deliver. This is especially having an impact on respecting people who use services and also in the area of nutrition.
The increase in people requiring care for age-related conditions, or multiple conditions, has meant that there has been a growth in demand for nursing home services. In 2011/12, there was a 1.4 per cent increase in the number of nursing home services that registered with the CQC.
The report notes many examples of organisations that meet these challenges and deliver an excellent quality of care, but CQC inspectors have seen examples of services that have not been able to cope with these changes. Many displayed common factors including an attitude to care that is based on getting tasks done and where unacceptable care has become the norm.
The key findings show:
• one in 10 NHS hospitals failed to treat people with the respect they deserve and failed to involve them in decisions about their care.
• 15 % of social care services were not providing care that respected people.
• 23 % did not have adequate staffing levels.
David Behan, CQC Chief Executive, says, “Health and care services need to rise to the challenge of responding to the increasingly complex conditions suffered by our ageing population. That means delivering care that is based on the person’s needs, not care that suits the way organisations work. It also means that different services need to work well together in an integrated way that meets the best interests of the people who use these services.
CQC will use its increasing knowledge and understanding, gained through thousands of inspections of services, to spot growing trends that are directly leading to poor care. Where we find standards are not being met we require improvements and we will use our enforcement powers where necessary to tackle issues such as staff shortages or the failure of service providers to involve people in decisions about their own care.”